A look at AVA, an AI chatbot developed by Alaska's court system to provide aid in the probate process, which has been plagued by delays and hallucinations (Jared Perlo/NBC News)

Jared Perlo / NBC News:
A look at AVA, an AI chatbot developed by Alaska's court system to provide aid in the probate process, which has been plagued by delays and hallucinations  —  A yearlong effort to build an AI probate assistant reveals the limits of government chatbot development.

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